Troubleshooting: Purchase Option not accepted as payment for an Event

Problem

A Purchase Option that has the Class/Event Purchase Option Service Category cannot be used to pay for an Event.

If you are having general issues using a Purchase Option to make a payment, see Troubleshooting: Payment requested when client has Purchase Option. If the client has an unpaid visit on their profile, see Troubleshooting: Client has an unpaid visit with active Purchase Option.

Solution

The purchase rules of an Event determine whether Purchase Options can be used to pay for that Event. To resolve this issue, you must modify the purchase rules of the Event:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Events.
  4. Under Purchase Rules, select Clients can select which sessions to enroll into after purchasing.
  5. Select Clients must book the entire event, or choose a purchase option.
  6. Click SAVE. The Event can now be paid for using a Purchase Option that has the Class/Event Purchase Option Service Category.
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