Troubleshooting: Classes or Events Not Showing Online

Problem

A class or event that is expected to be available for online booking is not available to clients in the Client Web App or WellnessLiving Achieve App.

Solution

Follow the directions below to discover what is causing this service to not appear to clients when booking online and to solve the issue.

  1. Check the class or event settings.
    1. Click the App Drawer button .
    2. In the App Drawer, click Setup.
    3. On the Setup menu, click Classes or Events.
    4. In the list, click the class or event that is not appearing when clients book online.
    5. Under BOOK NOW TAB, ensure that the appropriate Book Now tab has been selected. If a Book Now tab has not been selected, the service will not appear to clients when booking from the Client Web App.
      • To select the appropriate Book Now tab, click the drop-down menu, then click the desired tab name.
      • Click SAVE.
    6. Check Client Online Booking.
      Check Client Online Booking settings
      • If Disable booking online is selected, clients will not be able to book this service online.
      • If Only selected client types can book online, some clients may not be able to book this service online. To allow some clients to book this service online, select Only selected client types can book online. Be sure that the clients that should be able to book this service are associated with the correct client types.
      • To allow all clients to book this service online, select Clients can book online.
      • Click SAVE.
    7. Check the Custom Business Policies.
      Check the Custom Business Policies
      • Check if the service is out of the time range for the booking policies. To solve this problem, adjust the interfering time range.
      • Check if the client is disqualified from booking due to a negative balance. To solve this problem, turn this option OFF or clear the client’s account balance.
      • Click SAVE.
  2. Check your closed days.
    1. Click the App Drawer button .
    2. In the App Drawer, click Schedule.
    3. In the top-right corner of the schedule, click the Options button  and then click Add Closed Day.
    4. On the following page, all your closed days are listed under Existing holidays. Cross-check these dates with the dates that are interfering.
    5. If any closed day is interfering with your online schedule, click the Edit or Delete buttons to resolve the interference.
  3. Check your business policies.
    1. Click the App Drawer button .
    2. In the App Drawer, click Setup.
    3. On the Setup menu, click Business.
    4. On the Business menu, click Business Policies.

      Check Booking Policy
    5. Check if the service is out of the time range for the booking policies. To solve this problem, adjust the interfering time range.
    6. Check if the client is disqualified from booking due to a negative balance. To solve this problem, turn this option OFF or clear the client’s account balance.
    7. Click SAVE.
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