Troubleshooting: Appears that the system is billing the incorrect credit card when you have multiple locations

Problem

A client has a credit card saved as default on their profile; however, the system appears to be billing the wrong credit card.

Solution

Credit cards are saved based on your merchant account. This means that when you have multiple locations and a merchant account for each, your clients may have different credit cards registered with your locations.

To ensure that you have the correct credit card for your clients, you must update their credit card information for the location that is billing incorrectly.

For information about auto-payment revenue if your business has multiple locations, see Membership auto-payments at multiple location businesses.

See also, Troubleshooting: Auto-Payment is not charging the correct credit card.

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