Question
An ACH transaction fails and returns error code 253 and the error message: The transaction was declined by our Risk Management department. Why does this error message appear?
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Answer
This error is usually caused when the incorrect ACH account information is entered in a client’s profile. To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
If you receive the error code 253 when completing a transaction for a client, you must modify the ACH account information saved in that client’s profile to ensure their billing details are correct.
If you’re a Canadian business, you’ll need the following information from your clients
- Branch transit number – A five-digit number found on the bottom-left side of their checks.
- Financial institution number – A three-digit number found on checks, between the branch transit number and account number.
- For Canadian clients, the branch transit number and financial institution number combine to make up the client’s ABA/routing number.
- Account number – The last set of numbers, usually between five to 12 digits, printed at the bottom of a check.
If you’re an American business, you’ll need the following information from you clients
- Bank routing number – A nine-digit code on the bottom-left side of a check. For more information on how to find a bank routing number, see What is a Routing Number on the US Bank website.
- Account number – The second set of numbers, usually 10 to 12 digits, printed on the bottom of your checks, just to the right of the bank routing number. Clients can also find their account number on their monthly statement.
