Transaction batches and refunds

Transactions processed through WellnessLiving are processed together in batches. Your batch close time will depend on the processor that you are using.

The option to void a transaction will display for 24 hours after the transaction is made, however, if the transaction has already been batched by your processor, an attempt to void will produce an error. In this case, a manual refund must be processed; the customer’s card will be charged, and the refund will take up to 10 days to process.

For more information about refunds, see Refunding a transaction or purchase.

NoteThe batch report cutoff times listed here are the default batch close times for the merchant processors. You can request a different batch close time for your account from your merchant processor. The Batch Report within WellnessLiving follows the merchant defaults, so it may not correspond with the deposits received from the processor if a custom batch close time is used.
NoteRefund transactions are not included in the Batch Report. To view refund transactions, see Refunds Report.

Batch report cutoff times

ProcessorBatch report cutoff time
Any processor with NMI as the gateway, such as:
  • Argus 
  • PaySafe 
  • Nuvei (formerly Pivotal)
6:30 p.m. EST
Paragon
(formerly Direct Connect)
The batch report cutoff time depends on whether you wanted next day funding when you set up merchant processing with Paragon:
  • If you chose next day funding: 4:00 p.m. EST 
  • If you did not choose next day funding: 12:00 a.m. EST 
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