Setting up client review request notifications

Your clients can post reviews about your business via the review widget. These reviews will be visible on our WellnessLiving directory page and also on the widget, if you choose to embed it on your business website or your Facebook page.

This article describes how to set up review request notifications that are sent to your clients automatically after they visit one of your locations.

For information about how to manage your reviews, seeĀ Managing your online reviews posted on the review widget.

NoteYour WellnessLiving Directory Listing must be enabled for your clients to be able to leave you reviews. In order to receive reviews for individual locations, you will need to enable the directory listing for each location. For more information, see WellnessLiving Directory Listing.

To request reviews from your clients:

    1. Click the App Drawer button
    2. In the App Drawer, click Setup.
    3. On the Setup menu, click Notifications.
    4. On the Notifications menu, click Client Notifications.
    5. On the Client Notifications page, under Customer Review Notifications, click the Review Request template Email Edit button . You may have to browse the list, use the Search option, or filter the list to find this template.
    6. On the Edit Review Request Template page, make any edits required. For more information, see Automated email template settings and Email variables.
    7. Set the ACTIVATE EMAIL setting to ON.
    8. Click SAVE.
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