Setting up multiple commission pay rates for a staff member

Multiple commission pay rates can be created and paid to a staff member for product sales and services. For example, you could set up and pay an instructor one commission rate for selling merchandise and memberships, and a different commission rate for classes and appointments.

For commission pay rates for product sales, you must assign the commission rate for the staff member at the point of sale. For commission pay rates for services, you must set the commission rate under the services provided by the staff member.

In this article:

For other important information on pay rates, see Pay rates.

Note Commission rates depend on the final price of the product, package, purchase option, or appointment, after any discounts. For discounted prices:

  • If a percentage commission, the staff member will receive a percentage of the discounted price.
  • If a fixed commission, the staff member will receive either the fixed commission amount or the amount of the discounted price, whichever is lower.

To set up multiple commission pay rates for a staff member:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Staff.
  4. Click the staff member you want to configure. You may have to browse the list, use the Search option, or filter the list to find the staff member you want to configure.
  5. In the staff member’s profile, click the Pay Rates tab.
  6. To set up the commission rate that will be paid when the staff member makes a sale in your online store, do the following:
    1. Click Add Commission Rate.
    2. In the PAY RATE NAME box, type a name for the pay rate.
    3. In the PAY RATE list, select the pay rate type, either Flat or Percent.
    4. In the PAY RATE box, type the flat dollar rate or percentage rate, depending on the type selected.
    5. Select the Apply this commission for Online Store sales check box.
  7. To set up the commission rate that will be paid when the staff member takes part in a class or appointment with a client, do the following:
    1. Click Add Commission Rate.
    2. In the PAY RATE NAME box, type a name for the pay rate.
    3. In the PAY RATE list, select the pay rate type, either Flat or Percent.
    4. In the PAY RATE box, type the flat dollar rate or percentage rate, depending on the type selected.
  8. Click SAVE.

To apply the commission pay rate for product sales:

  1. Click the App Drawer button .
  2. In the App Drawer, click Store.
  3. Under Customer Information, select the client who is making the purchase. You can use the Search option to find an existing client, or click Add Client to enter a new client.
  4. Select the Apply a commission rate for a staff member check box. 
  5. In the Select Staff list, select the staff member who will receive the commission from the sale.
  6. Add the products to be purchased to the shopping cart, and click Proceed to Checkout.
  7. Complete the transaction. The commission rate for the sale will be applied to the staff member.

To apply the commission pay rate for services:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Staff.
  4. Click the staff member you want to configure.
  5. In the staff member’s profile, click the Services tab.
  6. For each service to which you want to apply a commission pay rate, in the Select a Pay Rate list, select the commission rate.
  7. Click SAVE. The commission rates are applied to the selected services for the staff member.
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