To access Reviews, head to the App Drawer > Reviews.
Understanding client reviews
Your clients have the opportunity to share their feedback and rate your business using a star-based system through various platforms such as the Client Web App, Review Widget, Achieve Client App, or WellnessLiving Explorer listing.
Why use client reviews?
Client reviews contribute to your online presence by being featured on your WellnessLiving Explorer listing and your company’s Review Widget wherever it is embedded. It’s important to note that for businesses with multiple locations, reviews will be associated with the specific location where the client was signed in when leaving their review.
Additionally, these reviews can extend their reach to Google, appearing in search results when potential clients search for your business or services. Your business’s responses to these reviews also play a role in enhancing your online reputation, improving SEO, search ranking, conversion rates, and overall branding.
Reviews are the ultimate form of social proof and can be the reason a new client tries out your services for the first time, so they’re a great tool for growing your business!
What can you do with client reviews?
- Embed the Review Widget on your website or Facebook page to prompt clients to review your business.
- Easily monitor and reply to reviews in the Staff Back Office.
- Choose a featured review and pin it to the top of your WellnessLiving Explorer listing. (Video)
- Set up an automated review request notification that sends out to clients after they visit your business. (Video)
- Generate a list of clients who have left reviews and email them to ask them to post their review on Google or other platforms. (Video)
Key tips
- Reviews on Google
- Reviews submitted for your business within WellnessLiving may not immediately reflect on your business’s Google profile. Google’s display of reviews is influenced by factors like your business’s location, type, size, and the quantity of unique reviews received. Since Google doesn’t disclose the exact requirements, we can’t recommend the minimum number of unique reviews your business needs for them to appear on Google.
- Reviews with low ratings
- Reviews with two stars or fewer require approval by a WellnessLiving Administrator before being publicly posted. Reviews with three stars or more are automatically visible to other users.
Related articles
- Managing client reviews
- Review Widget
- Google reviews
- Setting up client review request notification
- Customer Reviews Report
- Reporting a review
- Client Web App: Writing a review
