Refunding a transaction in WellnessLiving that was processed in another software

Your WellnessLiving business account and your account with any other software are not connected, and therefore specific transaction-related financial information is not shared and cannot be imported.

This means that if you wish to use WellnessLiving to refund a transaction that was processed using a software other than WellnessLiving, you will not be able to make this refund via the virtual terminal or ACH. Instead, you will need to make the refund in cash or by crediting the client’s account balance.

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