FAQ: Why does an asset that was paid for appear to be unpaid on the client’s upcoming schedule?

When a BOOK-A-SPOT™ asset is paid for using a drop-in or single session rate and is rescheduled, the single session purchase cannot be applied to the rescheduled asset. If you attempt to reschedule the asset, it will be listed as Not Paid on the client’s upcoming schedule. To resolve this issue, we recommend canceling and refunding the booked asset to the client’s account, then rebooking the asset for the desired time using the client’s account balance.

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