Enterprise Status Report

The Enterprise Status Report is an enterprise report that displays an overview of each franchise location’s performance during a selected date range. Information displayed in this report includes the total number of clients, the total number of prospective clients, and average attendance rates.

You can click the numbers displayed in the total clients, total active passholders, total inactive passholders, total active members, total inactive members, total new members, total prospects, and lost members columns to be taken to a report listing all the clients at that location with that client type. For example, if you click the number in the total active passholders column for Location A, you will be taken to a report of all the clients at Location A with the active passholder client type. For more information, see Enterprise Client Detail Report.

This article describes how to view the Enterprise Status Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.

This report is only available to franchisor business accounts.

NoteThe advanced filters for the Enterprise Status Report work in combination with one another, with each filter affecting the previous filters.

For example, if you only select Canada under the Country filter but then select Texas under the State/Provience filter, USA will automatically be selected under the Country filter and the report will display information for locations in Canada and Texas.

In this article:

    To view the Enterprise Status Report:

    1. Click the App Drawer button .
    2. In the App Drawer, click Reports.
    3. On the Reports menu, click Enterprise Reports.
    4. On the Enterprise Reports menu, click Enterprise Status. The Enterprise Status Report is displayed.

    Headings in the Enterprise Status Report:

    Heading Description
    LOCATION The name of the franchise location.
    TOTAL CLIENTS The total number of clients at the location.
    TOTAL ACTIVE PASSHOLDERS The total number of active passholders at the location. Active passholders are clients who have purchased time or session-based passes.
    TOTAL INACTIVE PASSHOLDERS The total number of inactive passholders at the location. Inactive passholders are clients whose time or session-based passes have expired.
    TOTAL ACTIVE MEMBERS The total number of active members at the location. Active members are clients who have purchased memberships.
    TOTAL INACTIVE MEMBERS The total number of inactive members at the location. Inactive members are clients whose memberships have expired.
    TOTAL NEW MEMBERS The total number of clients who purchased a membership at the location during the selected date range.
    TOTAL PROSPECTS The total number of prospects at the location. Prospects are clients who have not purchased any passes or memberships yet.
    AVERAGE WEEKDAY ATTENDANCE The average weekday attendance rate at the location. This rate is the average number of clients who attended services at the location on weekdays during the selected date range. If only one date is selected, the report will display the average weekday attendance during the week the date occurs.
    TOTAL CANCELLATIONS The total number of cancellations that occurred at the location during the selected date range. Cancellations occur when a client cancels a booked service.
    Lost Members The total number of members lost at the location during the selected date range. A lost member is a client who cancels any of their memberships or allows any of their memberships to expire.
    AVERAGE WEEKEND ATTENDANCE The average weekend attendance rate at the location. This rate is the average number of clients who attended services at the location on weekend days during the selected date range. If only one date is selected, the report will display the average weekend attendance during the week the date occurs.

    Advanced filters in the Enterprise Status Report

    Filter Description
    Country Use this filter to determine which locations to include in the report based on the country the locations are in.
    Region Use this filter to determine which locations to include in this report based on the region the locations are in.
    State/Province Use this filter to determine which locations to include in this report based on the state/province the locations are in.
    Location Use this filter to determine which business location(s) to include in the report.
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