Before a staff member can be assigned to receive commission for a client’s purchase, you must enable commissions in your store settings and set up a commission pay rate for the staff member through their staff profile. For more information, see Setting a staff member’s pay rates.
Caution
When a commission is applied to a staff member after a purchase is completed, it can’t be reversed. This means that incorrect commission rates will be reflected in your reports even if the sale is voided or refunded, and all payroll calculations will need to be manually adjusted.
The following staff reports will be affected:
To avoid this, double-check that each staff member’s commission pay rates are correct when you set a staff member’s pay rates.
To enable commission for staff members:
- Click the App Drawer button
. - In the App Drawer, click View All.
- In the list, click Setup. You can filter the list by entering Setup into the Search field.
- On the Setup menu, click Store Configuration.
- On the Store Configuration menu, click Store Settings.
- Under Staff Commission, select the following options:
- Set the Allow staff members to manually apply commissions at checkout option to ON. This will allow staff members to receive commissions on products and Purchase Options through the store, but the commission must be manually applied.
- To allow commissions to be automatically applied to items during checkout, set the Apply automatic commissions for products and Purchase Options option to ON. This unlocks a new advanced setting for products and Purchase Options that allows you to select which staff members will receive commission whenever these specific products or Purchase Options are sold in the store. For more information, see Setting up automatic commissions.
- Set the Allow staff members to manually apply commissions at checkout option to ON. This will allow staff members to receive commissions on products and Purchase Options through the store, but the commission must be manually applied.
- Click SAVE.
