You can prevent a client from signing in to their account by disabling their account credentials. The client account will still be activated. If you want to completely deactivate a client’s account, see Deactivating a client.
Note If you manually send the welcome email to a client whose login is disabled, the client can add a password from that email. After the client adds a password, their login will be re-enabled.
In this article:
To disable a client login:
- On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
- In the list of clients displayed, click the client’s name.
- On the side menu, click Profile Details.
- Under EMAIL, click Disable client login.
- If a profile is associated with multiple businesses, disabling the client login won’t affect your client’s ability to sign in to other businesses using the same account credentials.
- In the confirmation popup, click Confirm.
To re-enable a client login:
- On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
- In the list of clients displayed, click the client’s name.
- On the side menu, click Profile Details.
- Under EMAIL, select the Enable client login checkbox.
- Under PASSWORD, the password that was previously used will be automatically populated. To change the password, click CHANGE. Then, enter the new password in the PASSWORD and RE-ENTER PASSWORD box.
- If a client profile was created without an email address, the client will be required to enter their email address and set a password.
- Click Update account.