Deactivating and reactivating a client’s session pass

Session passes your clients have purchased can be deactivated for individual clients by staff members. When a session pass is deactivated, it can no longer be used to pay for services.

Additionally, session passes can be reactivated provided they have not expired. This includes any session passes that might have expired during the time they were canceled.

Note Upcoming visits that have already been booked and paid for with an active session pass will remain in the client’s upcoming schedule with a status of paid after the session pass has been deactivated.

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To deactivate a client’s session pass:

    1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
    2. In the list of clients displayed, click the client’s name.
    3. On the side menu, click Account.
    4. On the Account menu, click Passes & Memberships.
    5. In the list, find the session pass you want to deactivate. You may have to browse the list, use the Search option, or filter the list to find the session pass.
    6. Under the Action column of the session pass, click the Action button and select Deactivate.
    7. In the confirmation popup, click YES.

To reactivate a client’s session pass:

    1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
    2. In the list of clients displayed, click the client’s name.
    3. On the side menu, click Account.
    4. On the Account menu, click Passes & Memberships.
    5. On the Passes & Memberships page, click the Advanced Filter button .
    6. Click Status and select the Inactive checkbox.
    7. Click APPLY FILTER.
    8. In the list, find the session pass you want to reactivate. You may have to browse the list, use the Search option, or filter the list to find the session pass.
    9. Under the Action column of the session pass, click the Action button and select Activate.
    10. In the confirmation popup, click YES.
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