Communication with clients

Whether you are sending emails, SMS messages, or push notifications to specific individuals or groups of filtered clients, WellnessLiving makes contacting your clients easy and effective.

The following articles are related to communication with clients:

Using email, SMS, and push notifications

Email is the standard method for contacting clients. Clients can access their email from their computers at home or work as well as from their phones. Email is the most efficient, professional, and widely used method of communication in business.

SMS (text) messages are best for less serious reminders and casual messages. Make sure you are comfortable and friendly with your clients before using SMS messages, as they might not be used to receiving messages from a business in this way. As long as they’re comfortable, it’s a great way to engage them and make them feel at home at your business.

NoteSMS messages sent through the WellnessLiving system work as a one-way communication method. You will not receive any responses sent by your clients.

Push notifications are a great way to keep your clients updated with reminders for appointments, confirmations for booked classes, or virtually any other note. These notifications are “pushed” to your clients’ mobile devices even when the Achieve Client App is not open, appearing as alerts.

NoteClients can opt out of receiving email, SMS, and push notifications from their profile.
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