Client Web App: Redeeming points and prizes

Clients can use the Client Web App to redeem and claim prizes through your rewards program. Prizes must first be redeemed with points, then they can be claimed for services or products. Points can be earned through customizable actions and redeemed for a customizable selection of prizes.

Staff members can also redeem points on behalf of clients.

In this article:

To redeem prizes in the Client Web App:

  1. On the top menu, click Rewards.
  2. Click the Redeem Prizes tab. Alternatively, on the right side of the screen, under My Points, click REDEEM.
  3. Select the prize you want to redeem and click REDEEM.
  4. In the confirmation popup, click OK.

To claim prizes in the Client Web App:

  1. On the top menu, click Book Now.
  2. In the Book Now tab, select the service that corresponds to the prize you want to claim.
  3. Follow the booking steps to schedule your service:
    • If you are booking an Appointment:
      1. Complete steps 3 – 12 of Booking an Appointment.
      2. Select the This Appointment Purchase Option.
      3. Click Next.
      4. Select the checkbox next to the prize you want to redeem for the Appointment you are booking.
      5. Click Complete.
    • If you are booking a Class:
      1. Complete steps 3 – 7 of Booking a Class.
      2. Select the prize you want to redeem for the Class you are booking.
      3. Click NEXT.
      4. Click NEXT.
      5. Click COMPLETE.
    • If you are booking an Event:
      1. Complete steps 3 – 7 of Booking an Event.
      2. Select the prize that corresponds to the Event you are booking.
      3. Click NEXT.
      4. Click NEXT.
      5. Click COMPLETE.
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