Client Web App: Redeeming points and prizes

Clients can use the Client Web App to earn and redeem points for prizes through your rewards program. There is a two-step process to redeem a prize: points must first be redeemed for prizes and then prizes can be redeemed for services/products. Points can be redeemed through customizable actions for a customizable selection of prizes, and once a specific prize is redeemed, it is only valid for the specified prize.

Staff members can also redeem points on behalf of clients.


In this article:

To redeem points in the Client Web App:

  1. In the top menu, click Rewards.
  2. Click the Redeem Prizes tab. Alternatively, on the right side of the screen, under My Points, click REDEEM
  3. Select the prize you want to redeem and click REDEEM.
  4. In the confirmation popup, click OK.

To redeem prizes in the Client Web App:

  1. In the top menu, click Book Now.
  2. Select the service for which you have a prize.
  3. Continue through the booking steps to schedule your service.
  4. When you reach the Purchase Options page, select the first purchase option.
    • This value will not be charged if you are redeeming a prize.
  5. Click Next.
  6. On the Billing Information page, select the prize that corresponds to the service you are booking.
  7. Click Complete.
  8. In the confirmation popup, click OK.
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