Client Web App: Canceling a service

Clients can use the Client Web App to cancel upcoming Appointments, Classes, Events, and assets.

Note Although clients can cancel individual bookings for services, only staff members can cancel some or all sessions in a series of recurring Appointments or Class bookings at once. For more information, see Canceling an Appointment and Canceling a Class booking.

To cancel an upcoming service:

  1. Click My Schedule on the top menu.
  2. Click Cancel to the right of the service you want to cancel.
  3. In the Confirmation Required popup window, click OK. The service is canceled.
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