Memberships your clients have purchased can be canceled for individual clients by staff members. When a membership is canceled, depending on the settings of the membership, clients may be able to continue using the remaining visits on the membership. See Membership advanced settings for more details.
Canceled memberships cannot be reactivated. If the client wants to use their membership again in the future, consider putting it on hold instead. For details, see Placing a membership on hold.
To cancel a client’s membership:
- On the Top Nav Bar, click Search , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
- In the list of clients displayed, click the client’s name.
- On the side menu, click Account.
- On the Account menu, click Passes & Memberships.
- In the list, find the membership you want to cancel. You may have to browse the list, use the Search option, or filter the list to find the membership.
- Under the Action column of the membership, click the Action button and select Cancel membership.
- In the confirmation popup, click YES.
- If the settings of the membership are configured to allow you to choose whether the client can use their remaining visits, select the appropriate option and click YES to confirm that you want to cancel the membership.