Automated notifications

Automated notifications are emails, SMS text messages, and push notifications that WellnessLiving sends automatically on your behalf whenever an event is triggered by a client, past client, prospective client, or member of staff. This allows you to engage clients and keep all parties in the know.
For example:

  • When a client cancels an account, the appointment cancelation email is sent to the associated staff member to notify them.
  • When a staff changes an appointment, the appointment change email is sent to clients to notify them.

Automated notifications are split into two different categories:

  • Client notifications – all notifications going to clients.
  • Staff notifications – all notifications going to staff.

Each notification type has a description, the ability to enable or disable email, SMS, or push notifications independently, and an edit icon for customization of the message. Note that some notification types do not have SMS or push notification support.

Note: Automated SMS messages are only available to customers located in the U.S., Canada, the U.K., and Australia.

If you are located in the U.S. or Canada and use the Professional package of WellnessLiving, you will have 500 free SMS messages per month.

If you are located in the U.S. or Canada and use the ENTERPRISE package of WellnessLiving, you will have 1000 free SMS messages per month.

Any additional SMS messages will be sent at a cost of $0.025 USD per message.

If you are located in the U.K. or Australia, automated SMS messages can be sent at a cost of $0.09 USD per message.

Note Similarly, automated marketing allows for the creation of marketing campaigns to engage prospective clients, clients, and past clients.

The following articles are related to automated notifications:

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