Appointment Cancellation Report

The Appointment Cancellation Report is an attendance report that displays information about canceled Appointments. From this report you can view the cancellation reason and reschedule the canceled Appointment.

This article describes how to view the Appointment Cancellation Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.

In this article:

    To view the Appointment Cancellation Report:

    1. Click the App Drawer button .
    2. In the App Drawer, click Reports.
    3. On the Reports menu, click Attendance.
    4. On the Attendance menu, click Appointment Cancellation. The Appointment Cancellation Report is displayed.

    Headings in the Appointment Cancellation Report

    Heading Description
    APPOINTMENT The name of the Appointment, the date and time it was booked for, and the staff member who the Appointment was booked with.
    LOCATION The location where the Appointment was to take place.
    CLIENT The client for whom the Appointment was booked.
    STATUS The status of the Appointment. The possible statuses are Early Cancel and Late Cancel.
    CANCELLATION DATE The date the Appointment was canceled on.
    USER The person responsible for canceling the Appointment. This may be a staff member or the client.
    REASON The cancellation reason entered when canceling the Appointment. Cancellation reasons can only be entered for Appointments that are early cancellations.
    ACTION Click the More button in this column to reschedule the canceled Appointment.

    Advanced filters in the Appointment Cancellation Report

    Filter Description
    Client Status Use this filter to determine which clients to include in the report based on whether they currently have an active Purchase Option.
    Groups Use this filter to determine which clients to include in the report based on their client group.
    NoteThis filter will pull any relevant information from the available fields. For example, if you filter for groups A, B, and C, the filter will find clients from group A, group B, group C, and any combination thereof, as opposed to only finding clients who belong to all three groups.
    Time Use this filter to determine which to include in the report based on the specific time range during which they occurred.
    Day of the Week Use this filter to determine which to include in this report based on the day(s) of the week they occurred.
    Appointments Use this filter to determine which Appointment Types to include in the report.
    Client Types Use this filter to determine which clients to include in the report based on their client type.
    Check-in Status Use this filter to determine whether to include check-ins, late cancels, pending check-ins, or no shows in the report.
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