Applying for refunds with IntegraPay

If your merchant processor is IntegraPay, you will need to apply for refund processing to be enabled for your account.

To apply for refund processing, send an email to salessupport@integrapay.com. This email should contain the following information:

  • The number of refunds you expect to process each month
  • The average amount of each refund
  • Your expected reasons for issuing refunds.

You will be informed by email when you have been approved for refund processing.

Note IntegraPay does not support voiding transactions. If your merchant processor is IntegraPay, you will not be able to void transactions.
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