According to the Occupational Safety & Health Administration (OSHA), workplace violence is defined as violence or the threat of physical violence against workers. It can occur at the workplace, or anywhere an individual is performing his or her job away from the work site, and can range from threats and verbal abuse to physical assaults and murder. In addition, Active Shooter events are catorgorized as workplace violence.

Sometimes, it is domestic abuse that creeps into the workplace, or disgruntled current or former employees with an agenda. Other times, heated arguments between colleagues turn violent, or customers threaten and physically intimidate workers. Workplace violence looks different on each job, but there are common standards for deterring incidents of violence at work.

Workplace violence includes physical attacks that cause or are intended to cause injury or harm to a person or property. It is not limited to physical assault. It includes acts of aggression such as stalking, threatening remarks stating intent to harm, or behavior that indicates lack of respect and worth of an individual, such as verbal abuse, bullying, harassment, and emotional abuse.

Workplace violence also includes domestic violence that spills over into the workplace, brandishing a weapon while at work or on company property, and acts of revenge by current and former employees.

Training and education are key factors in responding to violence in the workplace. An employee trained in how to avoid and handle workplace violence will have a much greater chance of coming out of a violent situation unharmed. Sometimes certain acts of violence are beyond anyone\u2019s control, such as the attack on the St. John\u2019s nurses. In these types of situations, training on how to quickly get to safety is crucial. In other instances, training can help employees deter and alleviated a potentially violent situation before it escalates.

When training your workforce, it's important to incorporate assets like engaging visuals, current statistics, and periodic knowledge test questions to help workers retain important safety information. Integrating a series of videos that teaches safety lessons through progressive storytelling can also play a huge factor in knowledge retention.

Learning objectives

• Define workplace violence
• Identify job tasks and occupations at increased risk for workplace violence
• Identify the categories of perpetrators of workplace violence
• Identify precautions to help prevent workplace violence
• Recognize warning signs of violent behavior and how to respond to them
• Identify the appropriate response to a violent event occurring in the workplace
• Identify what to do after a violent incident takes place

Regulations

• Workplace Violence: A Report to the Nation, February 2001, The University of Iowa
• OSHA Fact Sheet, Workplace Violence, 2002
• OSHA Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers 2004

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