Why ABC Fitness Clients Are Switching Brands
ABC Fitness software is a suite of business management solutions focused on helping customers optimize sales and marketing while streamlining operations.
ABC advertises solutions tailored to each customer’s business needs. But what has the user experience been like for various business owners? Read on for excerpts from online reviews with details to consider when seeking your next fitness business management solution.
Business Owners Report Bad Customer Service Experiences
Knowledgeable and responsive customer service is essential to your success. Unfortunately, a couple of users reported negative experiences with ABC Fitness’ support team.
Angi I., who has used ABC Fitness daily for over a year, describes customer service as “awful,” suggesting a lack of knowledge and poor communication due to outsourcing.
Angi claims customer service has even resulted in lost clients. “It’s been a nightmare! We’ve lost members because of the lack of help. Now they’ve outsourced to India,” Angi explains. “When there’s a problem, you will never get a quick solution if you get a solution at all!”
Another ABC Fitness user, Zeke S., claims he was assigned a new agent with little knowledge. Zeke also says he emailed higher-ups at ABC Fitness three times before getting a response.
“My assigned agent was new, and I quickly surpassed his knowledge. Many of the higher-ups wouldn’t even respond to me until a third email with a bit of attitude about needing a response,” he confirms.
Zeke says customer service was so unresponsive that he could no longer wait for them to implement his request and had to use paper contracts, likely inconveniencing his clients.
“It’s been almost over a month since my request to implement an ‘additional services’ contract for our new kid zone. I have members signing paper copies because I couldn’t wait any longer to open the space,” he explains.
Reports of Technical Difficulties with ABC Fitness’ Software
What types of issues might users need customer support for? According to reviews, technical issues range from fob malfunctions to confusing software.
A user named Sarah G. claims she had issues with fobs and memberships not being activated and deactivated correctly. Customer service seemed unable to help.
“It’s constantly screwing up our memberships, not turning off fobs. I’ve had to completely redo accounts. Members are left outside due to fobs not working on current accounts,” she explains. “The call center tells them they don’t exist.”
Another user, Lexi K. claims the software is overcomplicated and reports issues with DataTrak, a tool for centralizing financial data.
“There are way too many steps to perform one task that could be as simple as a click of a button,” Lexi says. “With DataTrak, we are unable to delete repeated members because they won’t allow us to. As a user for over a year and a half, I still am not able to understand this software completely.”
One Business Owner Reports Pricing Issues with ABC Fitness
In addition to easy-to-use software, you deserve a trustworthy provider. Price transparency is a major part of that trustworthiness.
One user, Sherman D., claims ABC Fitness promised them a specific price but allegedly didn’t follow through and charged him for things they hadn’t explicitly discussed. “They promised me a price. Then, I found out they were nickel and diming me for all sorts of charges. I hear this is what they do,” he says.
In the title of his online review, Sherman also mentions that ABC Fitness offers “poor value for money.”
WellnessLiving’s Reliable Business Management Software
At WellnessLiving, we’re dedicated to transforming the way you interact with and serve your clients through trustworthy software and practices as well as unmatched customer service. Peggy Cuthbert, owner of Momentum Pilates, can attest to that.
“The shift to WellnessLiving not only saved us money and resolved operational challenges but also provided more value and ushered in a superior customer experience. The Customer Solutions Team at WellnessLiving goes beyond issue resolution; they actively contribute to our studio’s growth, offering services that align with our evolving needs,” she says.
Ready to work with a software provider that cares about your business growth and supports a superior experience for your clients? Book your free demo today.
* ABC Fitness is a Trademark of ABC Fitness Solutions, LLC, and is not affiliated with WellnessLiving.
