Find Out Why Momence App Clients Are Switching Software

Momence, a software solution for fitness studios, dance schools, and spas, promises to streamline operations, save time, boost revenue, and eliminate backend concerns. The Momence app offers a range of features, including task automation and scheduling. However, online reviews suggest that significant issues overshadow the promised benefits.

One glaring problem is Momence’s customer service, which is crucial to helping businesses use the software optimally. Without support, 40% of consumers say they would recommend that others opt for a different solution, according to research from Finances Online.

Therefore, it’s no surprise Momence app users turned to online reviews to share their frustrations. Read on to learn more about their experiences.

Users Report Problems with Momence Customer Service

Going by online reviews, it seems that clients aren’t satisfied with Momence customer service. One user, Sara E., claims she was disappointed with customer service after she was told she could cancel the service at any time but waited at least seven weeks for a refund.

“I cancelled my 12-month subscription. I was told I could request a refund at any time,” she explains. “While they agreed to refund me, it’s been nearly seven weeks… I have had no funds at all returned to me.”

Sara sums up her experience saying, “The product did not perform or provide as I was told it would, and it’s been a huge waste of my time and energy. I was particularly disappointed with the lack of customer service.”

This isn’t the only mention of poor customer service. One customer named Jill Schaefer went as far as to say that Momence has serious glitches and their “support is entirely lacking. Dealing with Momence is a small business owner’s worst nightmare. I reported an issue a week and a half ago and they refuse to help me. First they said it was resolved, second they lied and said it was my fault, and third they said I had to fix the problem myself.”

Jill continued by saying, “They will respond to your inquiry after a few days, but they won’t help you. I felt like pulling my hair out and banging my head against the wall with the nonsensical responses I received. Save yourself the headache and choose a competent company!”

Another business owner named Amelia Hodge had similar trouble, and says, “Customer support is incredibly slow, particularly when it comes to billing issues.”

These reviews make it clear. Momence clients frequently have issues with support. The issues don’t stop there. Other users mentioned problems with the app’s functionality and poor user experience.

Business Owner’s Report User Experience Issues Using Momence

Simple functions appeared to cause trouble for some Momence users. According to a user named Anika C., scheduling classes quickly becomes tedious. “If you offer the same type of class two or more days a week, instead of being able to select Monday, Wednesday, and Friday, you have to set that class up three times. Setting up a class takes forever!” she says.

Anika also says Momence planned to launch a template option to make scheduling easier. However, she also claims she encountered issues when duplicating classes. “When duplicating recurring classes, I ran into glitches,” she explains.

This review indicates that Momence might need to work on functionality. Business owners turn to this type of software to streamline administrative tasks like scheduling classes. However, according to reviews, Momence’s updates don’t help either.

Consumers Are Presented With Disruptive Updates

Users called the Momence’s updates disruptive. One user named brooke_31 even preferred the old version over the new updates. 

“Every time I open the app, there’s a bug that causes the loading screen to come up as it installs new updates,” said one user named brooke_31. “I want the old version so I can have functionality and not have to wait constantly for crashes and load times just to book into a class every day.”

Consumer & Business Owner Experience is Paramount to WellnessLiving

At WellnessLiving, we prioritize quality assurance to prevent disruptive downtime during updates, providing a reliable, user-friendly software solution. We also offer a customer-centric approach, emphasizing personalized customer support and regular updates based on community feedback.

Customers appreciate our commitment to catering to their unique business needs. But don’t just take our word for it.

“Overall, the usability of this software is off the charts—it’s like the Apple computers of business management software,” says Tasha Brooks, a Yoga Den franchise owner. “It’s definitely very user-friendly for someone who’s not a tech expert!”

Steph Dykstra, owner and co-founder of Iron Lion Training Inc., agrees. She says, “My previous software provider didn’t take the time to listen and get to know my business and how I’m utilizing the software.” With WellnessLiving, “there’s just so much respect and commitment for every business owner that uses their software.”

The ideal solution delivers what you and your members need. Our team is here to support you. Book your free no-commitment demo today.

 

* Momence is a trademark of Momence, Inc., and is not affiliated with WellnessLiving.