Find Out Why MassageBook Clients Are Switching Software
MassageBook simplifies massage therapy businesses’ operations by offering a comprehensive platform to manage appointments, client intake, and payments. It includes features for online booking and a user-friendly website that facilitates locating massage services in specific areas.
Businesses can schedule appointments, track client information, process payments, and market their services with MassageBook. However, some users have encountered challenges, including glitches, booking difficulties, unresponsive customer service, and other functionality issues.
Read on to discover why MassageBook clients are exploring alternative solutions.
MassageBook Customer Service: Business Owners Report Unhelpful & Rude Experiences
As a business owner, you invest in software and expect top-notch customer service.
However, MassageBook’s customer service left users frustrated, often ignoring emails and calls, sometimes even redirecting them to voicemail. When users managed to connect, they were met with unhelpful or rude responses.
For instance, one user named Scott found their emails ignored and calls sent to voicemail during regular business hours.
“I’ve been trying to reach support for days,” he expressed. “On Friday afternoons and Monday mornings, when their support is closed, I’m working. I submitted a ticket Thursday evening, and it’s now Monday afternoon with no confirmation reply.”
He spent hours on futile workarounds. “It’s been months of trying to get them to fix these problems,” he said. “The answer I get is, ‘We’ve been focused on our big app rollout.’” With only excuses from MassageBook, he’s now seeking alternative software.
Other users shared similar frustrations. For example, Kristi who used MassageBook daily for over two years posted a review detailing her payment processing issue. Despite multiple attempts to contact support, they remained unresponsive. “Terrible customer service,” she criticized. “I emailed Thursday and got one email asking a question. I responded, and received no further replies.”
She called and left messages, but to no avail. “Horrific communication, and no resolution,” she concluded.
To make matters worse, the support team is sometimes discourteous when business owners finally get in touch.
“Customer service is extremely rude. Wouldn’t recommend it to anyone,” confirms one user named Lisa Matoni.
MassageBook Online Scheduling: Business Owners Report That Clients Can Book Appointments Without Notifying the Business
The poor communication doesn’t end there. Users said MassageBook online scheduling has damaged their reputation by letting clients pay for and book appointments without informing the business.
One user named Stephanie Christian was surprised when clients showed up for appointments she wasn’t aware of. She described “clients showing up for treatments they booked that never came through on my end.”
She expressed her disbelief at these recurring errors. “This platform is chaos,” she continued. “No one knows what they’re doing, and their gift certificate program is a scam… MassageBook cost me thousands of dollars and wasted so much time.”
These errors can ruin a company’s reputation by making them appear illegitimate and unprofessional. Clients take time out of their schedules and pay for services that they likely can’t receive all because of MassageBook’s errors.
Business Owners Report Functionality Issues Using MassageBook
It gets worse. Scott, who used MassageBook for nearly two years couldn’t get his calendar to work reliably. He wasted hours every week checking basic functions on the platform and couldn’t get support either.
“I spend hours a week double-checking everything and doing manual workarounds… A system like this is supposed to save you time and add productivity,” Scott explains. “I’m frustrated, angry, very concerned for my business stability and client impressions, and not even able to get through to support anymore.”
The glitches get stranger. Clients paid for services and showed up to a business that isn’t even a massage clinic. “They have my business listed as a massage place, and we certainly are not! People buy online and show up bewildered!” the owner explained.
Scott says he wasn’t notified when clients booked and prepaid online. This caused embarrassing and unprofessional encounters when he couldn’t confirm prepayment and had to wait for the platform to load in front of his clients.
“Right before the session, the appointments don’t show as prepaid,” Scott says. “When I try to clients out, it miraculously changes to say prepaid, and I’m embarrassed in front of my client asking for payment.” MassageBook hasn’t helped, so he wastes time manually checking Square transactions to confirm prepayments.
WellnessLiving’s Commitment to User-Friendly & Easy-to-Navigate Scheduling Software
You need software with easy-to-use interfaces, top-notch quality assurance, and reliable scheduling. No more worrying about glitches during appointments. At WellnessLiving, we get it. So when you reach out for help, our customer service team is supportive and quick to respond.
Lisa Alexandra, founder and creative director of The Aura House, couldn’t agree more: “Managing client profiles, registrations, and daily operations would be impossible without WellnessLiving… For a company dedicated to seeing your business grow and supporting your journey, WellnessLiving is the place to be.”
Want to see WellnessLiving in action? Book your no-commitment demo today.
* MassageBook is a trademark of 2Book, Inc., and is not affiliated with WellnessLiving.
