Find Out Why fitDEGREE Online Clients Are Switching Software

fitDEGREE is a gym management software that promises an affordable and user-friendly solution. Scheduling is one of their most advertised features. They also pride themselves on serving small business owners and providing exceptional customer support.

But what do the fitDEGREE reviews from users and business owners say? Well, many have been Googling “How do I cancel my membership in fitDEGREE?”

Read on to get the full picture of the user experience.

Users Report That fitDEGREE’s Mobile App has Various Issues

Those who use the fitDEGREE app regularly reportedly haven’t found it so user-friendly. fitDEGREE reviews on both Google Play and the App Store detail complaints of slow loading, freezing, and an outdated look. 

“The app forces update on open, consuming data without consent and often failing (you can’t use the app until it’s done) making the app unusable without reinstall. Upon emailing customer support I was told to just use the website instead,” says one user named Stacey Shkuratoff. 

Another user, Janice Burford, agrees saying the app is “terribly difficult to use. Nothing ever works.” Yet another user, Emily Benoit, simply calls the app “painfully slow.” 

One Apple user, under the username fitnessfreak2244, found the app so outdated that they couldn’t understand why anyone would still use it. They also recommended WellnessLiving as a superior alternative.  

“Can’t believe people actually use this app,” they said. “Looks like it was made in 2000. It’s so bland and boring. WellnessLiving is head and shoulders above with features, and it’s more affordable.”

A Business Owner Reported That fitDEGREE has Scheduling Problems

Issues with functionality extended to fitDEGREE’s scheduling feature. They market their scheduling capabilities as something that differentiates them from the competition. Yet, business owners and their clients report an unsatisfactory user experience.  

The most concerning issues include not getting notifications when clients cancel, trouble scheduling recurring workouts, and the inability to schedule back-to-back classes. 

Tasha Turnbull, a personal trainer who uses fitDEGREE laid out her frustrations with the software in an online review. “Personal training clients can’t set recurring workouts. When people cancel a class, it doesn’t show up in the class, only in the notifications,” she explains.  

“It doesn’t allow me to schedule my small group classes, which start 30 minutes after my first class, so I have to add a fake name so clients can register.”  

She was generally disappointed to discover the software was not as well-suited to her personal training business as advertised. “Not personal training friendly as the app stated when I purchased it,” she says. “I’ll be looking for a new product.” 

Users Must Clear Cache to Use fitDEGREE’s App

These types of functional issues are a recurring theme for fitDEGREE users. A number of them shared that the app wouldn’t function immediately after launching it.

Instead of getting developers to address the problem, the support team instructed these user to clear their cache just to get the fitDEGREE app to open. When a user complained that the “app doesn’t work. Just gets frozen indefinitely. Can’t use it to register for fitness classes,” fitDEGREE’s team replied with a series of manual cache clearing and rebooting instructions.

Other apps like WellnessLiving are focused on usability. So, there’s no need to clear your cache or go through any complicated processes to get the app or any features running.

WellnessLiving Offers a Reliable, Headache-Free Software Solution

At WellnessLiving, we pride ourselves on our solution’s reliability and accessibility.

Our software works for personal trainers, fitness studios, wellness centers, and so much more with a variety of business management features. From a range of user-friendly and convenient scheduling options to membership management that helps you retain clients, we’re here to support your growth. That’s why so many customers recommend our platform.

When asked about switching to WellnessLiving, Jillian Schiavi, owner of Arise Yoga had only positive things to say.

“Overwhelmingly from other yoga studio owners, the WellnessLiving platform was the best option. They really take the needs of studios and their growth into account and have a much easier to use UI.”

This type of feedback lets us know that our software is solving customers’ problems and making it easier to run their business.

Ready to kickstart your headache-free business management solution? Book your free demo today.

 

* fitDEGREE is a trademark of fitDEGREE, LLC, and is not affiliated with WellnessLiving.