Find Out Why Zen Planner Online Clients Are Switching Software
What is Zen Planner?
Zen Planner is a fitness business management software. Their features manage billing, scheduling, and more. Zen Planner aims to reduce manual administrative work and increase profitability.
However, users have shared negative experiences including lack of customer support, technical bugs, and trouble canceling their subscription. Here are some of the user experiences you might want to consider.
Users Report that Zen Planner Misrepresents their Own Software and Features
Zen Planner’s website advertises user-friendly software and business growth. But Zen Planner reviews highlight big problems. One reviewer named Heather complains about constant bugs in the app and on the website. Another customer named Evija P. had problems with the app and says, “Approximately once a week it just kicks me out of the app and doesn’t allow me to login while the app shuts down too frequently.”
SaaS companies need to consider client feedback to improve their product. Ignoring feedback and making excuses instead of addressing issues can lead to frustrated users, especially after they’ve invested time in a long setup process. This approach can leave clients feeling over-promised and under-delivered, ultimately resulting in canceled subscriptions.
One user named Kris went as far to say that, “(Zen Planner) misrepresent their software, then promise to get it working… you invest a significant amount of time setting it up, and more time every week doing manual workarounds waiting for a fix they never intended to make.”
Zen Planner Reviews: Users Reported Issues with Customer Transactions
Zen Planner’s billing tool should simplify billing with payment processing and automations. However, according Kris, “They just cancel your membership without giving you enough time to transition everything, particularly changing over your billing for members.”
Another business owner named Apollo, had trouble with double charges. “They will repeatedly double charge your client and will blame it on their server issue.”
Another customer named Rodrigo said sometimes they charge students multiple times or not at all. When he contacted Zen Planner customer service, they were unhelpful and slow to respond.
Rodrigo went on to say that Zen Planner sent him a notice of cancellation after refusing to delete a review.
Incorrect charges can harm your reputation. However, Zen Planner offered no solution. They “threatened a few times” and finally gave notice that they were cancelling Rodrigo’s account. He said they “dealt with this situation very unprofessionally, focusing on making me remove my review rather than fixing the real issue.”
Multiple Business Owners Report Zen Planner Won’t Cancel their Plan
Business management software is a big investment. If the software isn’t suitable, you should be allowed to cancel it easily.
One customer named Ross described a tedious cancellation process. “It took me three months to get them to finish my cancellation as they kept sending emails to students saying they owed because their payments failed.” This was after he’d switched to another software.
Customers were also frustrated with the 30-days’ notice policy. One small business owner named Rick potentially faced a $499 cancelation fee. Users must email support for a cancellation form, and the policy on cancellation costs isn’t clear.
Lack of Customer Service and Support
New software can be challenging. Good customer support ensures a smooth transition that doesn’t disrupt your business.
Numerous reviewers say Zen Planner’s customer service was fine when the software was working. Once they ran into trouble, customer service was unresponsive.
Many customers needed support when they first started using Zen Planner, but even with urgent issues, Rodrigo says, “their customer service becomes very slow and dismissive. They will send you to the processor and the processor will send you back to them.”
A martial arts business owner named Jordan writes, “their customer service is terrible. They basically tell you there isn’t a way to do what you’re asking.” He clarifies that he asked for “things that most martial arts school owners need to do.”
One customer named Shannan Garcia couldn’t contact support. She says the quality of customer service has decreased. “You wait weeks for a response and then get no help anyway. I’ve continued paying even though my gym has been closed for two months. No one will bother to answer an email or call back,” she says. Based on this review, it seems customer service isn’t there when customers need help the most.
Wellness Living’s Customer Experience is Our Top Priority
At WellnessLiving, we go the extra mile to grasp your unique needs. Our goal is to offer a comprehensive, all-in-one management solution perfectly tailored to your evolving business needs and growth.
Just ask some of our loyal customers…
Meet Kathleen Scharf, co-owner and business development director of Elevate Sports Performance & Healthcare—a multidisciplinary wellness center, switched to WellnessLiving and noticed a difference right away, crediting our support teams with a smooth transition.
“We had a lot of questions, and the Onboarding/Customer Support teams were always up for the challenge,” Kathleen says. “They were very determined to help me figure out the best solution for my business.”
While managing a large staff and client base, we now save Kathleen a lot of time with advanced reporting, customized forms, and staff and client management tools and apps. She exclaims, “Whether you’re upgrading or switching, WellnessLiving provides the right solution to manage and grow your business. I couldn’t imagine using anything else!”
Here’s another example of how we’ve gone above and beyond:
For instance, Not only did Cristini Athletics, a family-run training and functional fitness gym, save money, but they were so impressed by the functionality and simplicity of WellnessLiving’s platform and how it surpassed what competitors had to offer.
“Thanks to WellnessLiving’s comprehensive metrics and automations, we have significantly improved our member engagement and retention strategies,” says Chris Cristini, co-owner and head coach of Cristini Athletics. “It’s the ultimate solution that eliminates the need for multiple third-party connections.”
But what truly sets WellnessLiving apart is its commitment to innovation, as Chris remarks, “WellnessLiving not only considers our suggestions but also enhances them, bringing innovative ideas to life in a new release. We’re incredibly impressed by their dedication to improving the software.”
A positive customer experience is our top priority. Book your free no-commitment demo today to see what we can do for you.
* Zen Planner is a trademark of Zen Planner, LLC, and is not affiliated with WellnessLiving.
