We hope you're enjoying your fitness and dance journey with us! We wanted to inform you about an important update to our membership hold policy. Starting January 1st 2025, the following changes will apply:
-
New Hold Duration: You can now place your
membership on hold for
any reason (e.g. vacation) & for any length of time with
a small hold fee.
- Medical Holds: If you are requesting a hold for medical reasons, the hold fee will be waived with a valid medical note. The medical note must state the date of incident and the length of time you are recommended to not participate in Tantra Fitness Studio’s activities, and you must submit a copy to us via email.
- Hold Fee: A hold fee of $30+GST per 1-month period (30 consecutive days) or less will apply during the hold period. Holds can be lifted at any time if you wish to come back earlier. The fee is non-refundable and must be paid in full before the hold can be placed. Holds can not be backdated for any reason other than a medical emergency.
- Requesting a Hold: To request a hold, please contact us via email at info@tantrafitness.com or call us at 604-738-7653.
- Reactivation: After the hold period ends, your membership will automatically reactivate unless otherwise requested.
Still in the first term of your 6-12 month membership? You are still eligible for a 1-2 week (free) hold as per the terms of your contract. You may also place a longer hold with a hold fee at any time. Once the initial term has been completed, the 1-2 week hold is no longer available.
We understand that life can be unpredictable, and we’re here to help you maintain your fitness goals with flexibility. If you have any questions or need assistance, please don't hesitate to reach out.
Thank you for being a part of the Tantra / Be 1 Fitness community, and we look forward to continuing to support your fitness journey!